We’re here to help, so if you are not completely satisfied with your purchase, you may return the product for a refund within 30 days of the delivery date. Your refund amount will be the purchase price minus a $20.00CAD restocking fee (if the product has been opened or used).
NOTE: Optional shipping insurance cannot be refunded.
To help your return go as quickly as possible, please follow these steps:
- Use the Contact Us form or email firstname.lastname@example.org to let us know to expect your return. Please include your name, your order number, and the email address associated with the order along with details that will help us know why the item didn’t work out for you.
- Do not attempt to return a product without receiving a return authorization from SlumberPod and confirmation that your return request has been received.
- We will arrange the return for you by sending you a pre-paid return label to attach to the package and take to your post office or UPS. Please let us know the postal code where you will drop off the package. Please return SlumberPod in the original shipping box or a similar size box if using our shipping label, as the shipping cost is based on the dimensions of the original shipping box. NOTE: Returns in larger boxes will be subject to additional fees deducted from your refund.
- Returned items must be in "like new" condition and in the original packaging. See “Damages” below for the return of damaged items.
- If SlumberPod approves your refund request, your refund, minus the $20.00CAD (if the product has been opened or used) will be processed and applied to your original method of payment as soon as possible after receipt of the returned item. Depending upon your credit card company, it may take up to an additional 10 business days after the credit is applied for the credit to appear on your credit card account.
- You will receive an email confirmation of receipt of the item along with verification of the refund being processed.
- As an alternative to the above, SlumberPod may refund your purchase price without requiring you to return the products at its discretion.
Final sale and clearance items are not eligible for returns, sorry!
WHAT IF MY ORDER IS DAMAGED UPON RECEIPT?
This will depend on whether you purchased the Route Package Protection- Please see here for complete Route Information
Or if you would like, you can reach out to us and we will guide you from there. If you receive a damaged item, please let us know within 48 hours of the delivery. Use the Contact Us form or email email@example.com with a photo of the damage along with your name, your order number, and the email address associated with the order. Depending on the damage, you may receive replacement parts or a full replacement. We will walk you through the process and what to expect upon receipt of your email.