We’re here to help, so if you are not completely satisfied with your purchase, you may return the product for a refund within 30 days of the delivery date. Your refund amount will be the purchase price minus a $20.00 restocking fee.
NOTE: Optional Route Delivery Insurance or expedited shipping charges cannot be refunded.
To help your return go as quickly as possible, please follow these steps:
- Use the Contact Us form or email email@example.com to let us know to expect your return. Please include your name, your order number, and the email address associated with the order along with details that will help us know why the item didn’t work out for you.
- Do not attempt to return a product without receiving a return authorization from SlumberPod and confirmation that your return request has been received.
- We will arrange the return for you by sending you a pre-paid return label to attach to the package and take to your post office or UPS. Please return your SlumberPod product in the original shipping box or a similar size box.
- If SlumberPod approves your refund request, your refund, minus the $20.00 restocking fee will be processed and credited to your original method of payment as soon as possible after receipt and inspection of the returned item. Depending upon your credit card company, it may take up to an additional 10 business days after the credit is applied for the credit to appear on your credit card account.
- You will receive an email confirmation of receipt of the item along with verification of the refund being processed.
- As an alternative to the above, SlumberPod may refund your purchase price without requiring you to return the products at its discretion.
*Final sale and clearance items are not eligible for returns, sorry!
WHAT IF MY ORDER IS DAMAGED UPON RECEIPT?
This will depend on whether you purchased the Route Package Protection- Please see here for complete Route Information
If you still have questions, please let us know within 48 hours of the delivery. Please email firstname.lastname@example.org with a photo of the damage along with your name, your order number, and the email address associated with the order. We will walk you through the process and what to expect upon receipt of your email.
Our full Satisfaction Guarantee and Limited Warranty can be found here